Shipping & Returns - Glow Specialist

Verzenden en retourneren


SHIPPING

All orders placed and paid before 16.00 are shipped the same day by us. (Except holidays)
Our carriers are doing their best to deliver the packages in the Netherlands within 1 business day after we have offered them. However, they do not guarantee this. Transporters and Glow Specialist are not liable for delays in delivery. (We deliver monday to friday, excluding Saturdays).

Would you like to send your package to foreign countries (E.U.), you should note with a slightly longer delivery period of 1 to 3 days.

SHIPPING COSTS

Netherlands Standard - shipping 1 to 2 working days (no delivery on Saturdays and Sundays) € 4.95
Same Day Delivery - If ordered after 12.30 h, we deliver your order next evening between 18.00 and 22.00 h.
Orders with the Same Day Delivery option are only delivered between 18.00 hour and 22.00 hour.
If you place your order in the weekend we will deliver your order Monday evening. *
€ 8.95
GLS Express 24h - order on weekdays before 16:00 and we will deliver the next day before 18:00 hour - No delivery on Sundays and Mondays. * € 8.95
GLS Express 12 - Order on working days before 17.00 hour - GLS delivers next day before 12.00 hour - No delivery on Sundays and Mondays * € 13.95
Belgium Standard Shipping € 7.95
Other countries Shipping costs are automatically calculated in the ordering program.

* Same Day Delivery and Express shipment are not possible for shipping to the Frisian Islands.

Flex Delivery (Netherlands)

It may happen that you are not at home on the day we want to deliver your package. Therefore, we will send you on the day of sending an e-mail. It is possible to specify by 23:59 or you want to deliver your package on another date or example to your neighbors. When you are not using one of these options and you are not at home at delivery; no problem. You receive a "message not home." She gives the information that you need to have your package delivered again or to pick up your package yourself at one of the 400 parcel shops in your area. We hold the package for 5 days free of charge for you. in the Netherlands.)


Same Day Delivery (Only Netherlands)

Do you want to receive your order today? It's possible with Same Day Delivery. Order and pay before 12.30 h and we deliver your order tonight between 18.00 h and 22.00 h.
Note: This option is only possible from Monday to Friday.

If ordered after 12.30 h, we deliver your order next evening between 18.00 and 22.00 h.
Orders with the Same Day Delevery option are only delivered between 18.00 hour and 22.00 hour.
If you place your order in the weekend we will deliver your order Monday evening.


Order status

After placing your order you will receive a confirmation email with the details of your order. Keep this email properly. With this e-mail, you can at any time the status of your order request on the following link in your email. Click here for the status of your order, we will keep you informed of your payment and shipping status. Once your package is shipped, you will receive a new e-mail with Track & Trace code.


Returns and Refunds

Should you eventually abandon the order, you can return it within two weeks to us. You must announce this in advance with our customer service and follow our instructions. (We apply the statutory approval period for retailers of 14 days). You can use the return form which is in / receive your package. You can also download the retourformulier here.

The undamaged product willingly - if possible - return in original packaging. Sent capitalized or used glow sticks can not be returned See our General Conditions). The shipment back to us is at your expense and risk, repack the products properly.


(Return) payment

The postage for the return shipment is at your costs.
Once we have received your return, we will refund the purchase price within 14 days to your account.
If you have chosen an express service we will reimburse up to standard shipping.


Cash on delivery

We do not send packages COD.
Unfortunately, there has been in recent years often abuse / fraud in this shipping option, so we have decided not to send more cash on delivery packages.


Pickup in our warehouse

You are welcome in our showroom at the Platinaweg 2 at The Hague on business days (Monday / Friday) from 9.30 am to 17.30 pm.
We recommend that you call before your arrival. We have everything in stock. You can pay cash or by debit card.  Our adress The Hague, Platinaweg 2.

 

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