Shipping & Returns
Because of the Corona virus a lot of our customers (like restaurants, events, museums, sportclubs) have a hard time to continue their business. No party's allowed until september so our business is also hit hard. We wish everybody the best.
Our opening hours remain Monday to Friday from 9h30 to 17h30. Our shop stays open online, and orders will be shipped the same working day and delivered within one or two days. Our showroom is closed for the moment but you are still welcome to come to our warehouse to collect your order. (First order online and choose ‘pick up’). We respect the RIVM measures as social distancing, washing hands and staying home when having a cough or fever. We ask you to use cashless payment. If you don’t want to come in, just call us and we put your package at the door.
At June 1st we've moved our warehouse and office to Ommen (Overijssel). Friday May 22 was the last day to pick up your order at our warehouse in The Hague. From now you are welcome in Ommen to collect your order or rental products (on appointment). The showroom stays closed for the moment. We keep you informed on our website and social media.
All orders placed and paid before 16:30 are shipped the same day by us. (Except holidays and weekends)
Our carriers are doing their best to deliver the packages in the Netherlands within 1 business day after we have offered them. However, they do not guarantee this. Transporters and Glow Specialist are not liable for delays in delivery.
Shipping in the EU
Due to the many rules in the different EU countries, we do not send orders outside the Netherlands to private customers.
The reason is mainly the rules for collection of batteries outside the Netherlands in the EU.
We would like to comply with this, however, every EU country has different rules and levels in contributions. it is too expensive for us as a small entrepreneur to meet this.
However, you are always welcome to pick up the products from us. You are then responsible for the declaration of your products in your country. If you live near de Dutch border you can choose to pick up your order at a Dutch service point.
Do you want to order products without batteries from us? Or are you a business customer in the EU, you can place your order at our webshop.
Standard - Delivery 1 à 2 days ( monday to saturday)
After placing your order you will receive a confirmation email with the details of your order. Keep this email properly. With this e-mail, you can at any time the status of your order request on the following link in your email. Click here for the status of your order, we will keep you informed of your payment and shipping status. Once your package is shipped, you will receive a new e-mail with Track & Trace code.
Returns and Refunds
Please check the order after you received it. Is something missing or damaged? Contact us by phone or e-mail so we can find a solution.
Is your order not as expected? Please call us or send an email with your order number, so we know that you want to use your right to return. After notifing us you will have 14 days to return the goods at your expenses. We will refund the purchase price once the goods (within 14 days of your notice) have been received. If you return the entire order we will also refund the shipping costs you paid to us to deliver the products to you. With a partial return we do not.
It goes without saying that the goods need to be well packed, unused and if possible should be sent in original packaging. The back of the packing slip you received is the return form. Please complete this return form and enclose with the return package. If you have any questions, feel free to call or email.
Once we have received your return, we will refund the purchase price and shipment costs to you within 14 days to your account from with you payed us. Counted from the day we've received your return. If you have chosen to pay afterwards, you have to pay Billink first. As soon as we've received your return we will contact Billink to refund.
Cash on delivery
We do not send packages COD. Unfortunately, there has been in recent years often abuse / fraud with this shipping option, so we have decided not to send cash on delivery packages anymore.
Pickup in our warehouse
Normally you are welcome in our showroom at the Balkerweg 22E in Ommen on business days (Monday / Friday) from 9:30 to 17:30. But due to Corona and us moving to Ommen the showroom is closed.
We recommend that you call before your arrival. We have everything in stock. Our address Balkerweg 22E, 7731 RZ Ommen. (New adress, we moved from the Haque to Ommen) Only orders placed on our website can be picked up at our location.