Shipping & Returns

Verzenden en retourneren


SHIPPING

All orders placed and paid before 16:00 are shipped the same day by us. (Except holidays)
Our carriers are doing their best to deliver the packages in the Netherlands within 1 business day after we have offered them. However, they do not guarantee this. Transporters and Glow Specialist are not liable for delays in delivery. (We deliver monday to friday, excluding Saturdays).

Would you like to send your package to foreign countries (E.U.), you should note with a slightly longer delivery period of 1 to 3 days.

Opening hours during holidays
Friday March 30, 2018 Good Friday opened
Monday April 2, 2018 Easter closed / no delivery
Friday April 27, 2018 King's Day closed / no delivery
Tuesday May 1, 2018 Labour Day opened
Thursday May 10, 2018 Ascension Day closed / no delivery
Monday May 21, 2018 Pentecost closed / no delivery
There's no shipping on closed day

 

SHIPPING COSTS

Netherlands Standard - shipping 1 to 2 working days (no delivery on Saturdays and Sundays) € 4,95
  GLS Express 24 - order on week days before 16:00 hour and we will deliver the next day before 18:00 hour - No delivery on Sundays and Mondays. * € 8,95
  GLS Express 12 - Order on working days before 17.00 hour - GLS delivers next day before 12.00 hour - No delivery on Sundays and Mondays  * € 13,95
Belgium Standard shipping € 7,95 
Denmark Standard shipping € 9,95 
Other countries Shipping costs are automatically calculated in the ordering program.  

* Express shipments are not possible for shipping to the Frisian Islands.

Flex Delivery (Netherlands)

It may happen that you are not at home on the day we want to deliver your package. Therefore, we will send you on the day of sending an e-mail. It is possible to specify by 23:59 or you want to deliver your package on another date or example to your neighbors. When you are not using one of these options and you are not at home at delivery; no problem. You receive a "message not home." She gives the information that you need to have your package delivered again or to pick up your package yourself at one of the 400 parcel shops in your area. We hold the package for 5 days free of charge for you in the Netherlands.)

Order status

After placing your order you will receive a confirmation email with the details of your order. Keep this email properly. With this e-mail, you can at any time the status of your order request on the following link in your email. Click here for the status of your order, we will keep you informed of your payment and shipping status. Once your package is shipped, you will receive a new e-mail with Track & Trace code.

 

Returns and Refunds

You have 14 day's to check the order after you received it. You must announce this in advance with our customer service and follow our instructions. download the retourformulier here. 
Please call us or send an email with your order number, so we know that you want to use your right to return. After notifing us you will then have 14 days to return the goods at your expense to us. We will refund the purchase price once the goods (within 14 days of your notice) have been received.
If you return the entire order we will also refund the shipping costs you paid to us to deliver the products to you. With a partial return we do not.
It goes without saying that the goods need to be well packed, unused and if possible should be sent in original packaging. The back of the packing slip you received is the return form. Please complete this return form and enclose with the return package. If you have any questions, feel free to call or email.

 

(Return) payment

In the Netherlands we have a free returns for all packages notified by telephone within 14 days after receiving the order. We wll send you a return label to send it costless with GLS to us. 
Once we have received your return or you have proven it's send back, we will refund the purchase price and return shipment costs within 14 days to your account from with you payed us. Counted from the day you've announced your return. If you have chosen an express service we will reimburse up to standard shipping.

 

Cash on delivery

We do not send packages COD. Unfortunately, there has been in recent years often abuse / fraud with this shipping option, so we have decided not to send cash on delivery packages anymore.

 

Pickup in our warehouse

You are welcome in our showroom at the Platinaweg 2 at The Hague on business days (Monday / Friday) from 9:30 to 17:30.
We recommend that you call before your arrival. We have everything in stock. You can pay cash or by debit card. Our adress The Hague, Platinaweg 2.

 

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