It's fast, easy and safe to place an order at www.Glowspecialist.nl

1. Choose the preferred items, quantity and colors and add them to your shopping cart. Minimum order amount is € 5,00.
2. Choose the country and zip code of delivery and select the preferred shipping method.
3. Register (of log in) as a customer or continue as a guest.
4. Fill in your name and address and choose your payment method.
5. Check (and modify if necessary) your details en select the box 'agree general terms & conditions'.
6. Click 'buy' to send your order.
7. You will be informed that your order is placed correctly.  You'll also receive an order confirmation by email.

On the Internet there are several web pages that claim to have discount codes you can use on our website.
Unfortunately these are alle fake codes, never used by Glow Specialist.

If you have a discount code that's not be given to you by us and that's not mentionned on our Facebook page, it's sure that this code is fake.

Do you like to be informed about our discount deals? Please Like our Facebook page and we will keep you posted. https://www.facebook.com/GlowSpecialist

Payment Methods

You will get a message when the payment has failed.

When the payment has not succeeded after all, we do recommend to make a second order and choose another payment method. If you have replaced the order successfully, we will cancel the first order(s).

It's only possible for clients from the Netherlands and Belgium to pay afterwards with billink.

Order online, pay afterwards the products you want to keep. Payment trough Billink is very easy. You order what you like and select Payment by Billink. It's also for business clients. After receiving your order you only pay for the products you would like to keep. Billink will send you an invoice that you have to pay within 14 days. 

SHIPPING COSTS

Order status

After placing your order you will receive a confirmation email with the details of your order. Keep this email properly. With this e-mail, you can at any time check the status of your order request on the following link in your email. Click here for the status of your order, we will keep you informed of your payment and shipping status. Once your package is shipped, you will receive a new e-mail with Track & Trace code.

If you didn't receive the email, check your spam box and the email adress you used at ordering. If you still didn't receive anything, please contact us. 

Yes you can pick up your order at our warehouse. Choose 'Pick-up' as shipping method and we will reserve the products.

The adress is Glow Specialist - Balkerweg 22E - 7731 RZ - Ommen - The Netherlands
Open from Monday till Friday from 9.30 h to 17.30h.  Our showroom is only open on appointment. 

SHIPPING

All orders placed and paid o working days before 16.30 h are shipped the same day by us. (Except holidays)

Our carriers are doing their best to deliver the packages in the Netherlands within 1 business day after we have offered them. However, they do not guarantee this. Transporters and Glow Specialist are not responsible for delays in delivery. (We deliver Mondays to Saturdays).

Would you like to send your package to foreign countries (E.U.), you should note with a slightly longer delivery period of 1 to 3 days.

Please check the order after you received it. Is something missing or damaged? Contact us by phone or e-mail so we can find a solution. Is your order not as expected? Please call us or send an email with your order number, so we know that you want to use your right to return. After notifing us you will have 14 days to return the goods at your expenses. We will refund the purchase price once the goods (within 14 days of your notice) have been received. If you return the entire order we will also refund the shipping costs you paid to us to deliver the products to you. With a partial return we do not.

We are closed for holiday from April 25th to May 2nd. During this period no one is present to accept packages. We therefore extend the trial period to a temporary 30 days.
If you want to return your package during our holiday, please email us your order number and the products you want to return. But do not send the package back until May 3rd! Otherwise there will be nobody to receive it and it will be returned to sender. Thank you for your understanding. If you have questions, please contact us by e-mail at [email protected].

It goes without saying that the goods need to be well packed, unused and if possible should be sent in original packaging. The back of the packing slip you received is the return form. Please complete this return form and enclose with the return package. If you have any questions, feel free to call or email.

(Return) payment

Once we have received your return, we will refund the purchase price and shipment costs to you within 14 days to your account from with you payed us. Counted from the day we've received your return. If you have chosen to pay afterwards, you have to pay Billink first. As soon as we've received your return we will contact Billink to refund.

Unfortunately it can happen that you've received a wrong or defect article. Sometimes damage occur during transport. 

Please contact us by e-mail ([email protected]) or phone +31529711001. We will find a right solution for the problem. 

A lot of our electronic gadgets are secured with a battery label. You have to remove it before use. If this is not a solution to your problem, please contact us.