1 General
1.1 Is it possible to pay afterwards?

Multifactor (pay afterwards)

Only for consumers!

First receive, view and pay afterwards. After receiving your package you have 14 days to pay. When using MultiFactor we charge € 2.95 administration costs.

After selecting the payment method "Pay after Receipt", you enter your personal details and you can complete the order. MultiFactor performs the complete post-payment process for Glow Specialist. This means that you will receive a payment request from MultiFactor via e-mail to pay the purchased products. At Glow Specialist you can pay after receiving a maximum amount of € 150 if you pay via MultiFactor for the first time. The maximum amount is € 300, which is allowed to be open at Multifactor. You have 14 days to complete the payment. When, or how you are going to pay, you can choose yourself.

By choosing this payment method, you automatically agree with the General terms and conditions of Multifactor.

Pay attention:
Enter your details truthfully and as completely as possible.
To settle your request afterwards, MultiFactor performs a data check. MultiFactor applies a strict privacy policy as described in its privacy statement. In the unlikely event that your request for postpayments will not be authorized, you can of course pay your order with a different payment method.
Companies can not use MultiFactor, this option is only for private customers.
To be able to use MultiFactor, you must be 18 years or older.


Pay incrementally with MultiFactor!
Order and pay via MultiFactor.
Fill in your information truthfully and as completely as possible.
Your order will be sent and you will receive the invoice by e-mail.
Pay the invoice in your own trusted banking environment within 14 days as indicated.
By choosing this payment method you agree with the conditions of MultiFactor
Order value maximum of € 150 at the first order and in total up to € 300 can be open at MultiFactor.
See first, then pay. Safe and simple. We charge € 2.95 administration costs when using MultiFactor


Click here for more information about MultiFactor
You can always contact MultiFactor for questions via telephone number 0900-685 8400 or 020-8500533 or by e-mail: [email protected]

Glow Specialist will process your order immediately, if ordered before 4.00 pm on working days from Monday to Friday.

Your order will in most cases be delivered the next day.

 

1.2 What are your opening hours?

We are available from Monday - Friday from 9:30hr untill 17:30hr (holidays excepted).

Do you want to visit our showroom / collection desk? We are usually available on weekdays between 09.30hr and 17:30hr.

Because of the regulation concerning online stores based on business areas, you can only pick up orders you have placed through our online shop.

You can also view all products listed on our website in our showroom!

Please call in advance to be sure to see if we are available at tel: 0031-70-2066960


1.3 Are all products in stock?

All products that can be ordered on our website are in stock. Next to the product name you can see how many articles we have left in stock. 

If however a product is not available we will get in touch with you as quickly as possible.

2 Ordering
2.1 How can I place an order at Glowspecialist.nl?

It's fast, easy and safe to place an order at Glowspecialist.nl

  1. Choose the preferred items, quantity and colors and add them to your shopping cart.
  2. Choose the country and zip code of delivery and select the preferred shipping method.
  3. Register (of log in) as a customer or continue as a guest.
  4. Fill in your name and address and choose your payment method.
  5. Check (and modify if necessary) your details en select the box 'agree general terms & conditions'.
  6. Click 'buy' to send your order.
  7. You will be informed that your order is placed correctly.  You'll also receive an order confirmation by email.
2.2 How can I use a discount code?

On the Internet there are several web pages that claim to have discount codes you can use on our website.
Unfortunately these are alle fake codes, never used by Glow Specialist.

If you have a discount code that's not be given to you by us and that's not mentionned on our Facebook page, it's sure that this code is fake.

Do you like to be informed about our discount deals? Please Like our Facebook page and we will keep you posted. https://www.facebook.com/GlowSpecialist

3 Payment
3.1 What are the payment methods?

Payment Methods

1. MultiSafepay

You can then choose from one of the following payment options:

iDEAL

If you use online banking of ABN AMRO, ASN Bank, Fortis, ING, Rabobank or SNS Bank, you can use iDEAL.
iDEAL offers several advantages over other payment methods:
iDEAL is safe, fast and reliable; iDEAL is supported by the major Dutch banks;
We do not charge for use iDEAL.

How does iDEAL work?
Upon paying for the order you can specify that you want to pay with iDEAL. You will then be redirected to your own bank where the payment order will be ready. You will be asked by your bank to fill in some information, and then authorize the payment. The amount is directly debited from your account and we are informed that the order has been paid. Glow Specialist will immediately process your order, if ordered before 16:00 on working days from Monday / Friday. Your order will be delivered the next day in most cases.


MasterCard / VISA
Payment by credit card.


Transfer: prepayment by bank transfer
If you choose to pay in advance, you need to make the amount. You will be sent via MultiSafepay payment information by email.
Once payment has been received, we will ship your order. It usually takes between 1-4 business days for your payment is credited, so it may take 2-5 days before your order is delivered.


Other payment options via MultiSafepay
Customers outside the Netherlands can pay through the following methods:

Sofort, Bank Contact / MrCash, credit cards and bank transfer.

2 - Paypal (for Credit card)
If you choose to pay with PayPal, you will be redirected to the PayPal website where you must enter your PayPal email address and password. Paypal is a completely secure and fast payment. You can use this if you have registered with Paypal. You only need to do this once. You go to www.paypal.com and fill in your details there. You can link a credit card to your Paypal account or pay by bank transfer. Paypal is like a middleman, who makes your payments for you, so that your data will never end up with the seller. Glow Specialist will immediately process your order, if ordered before 16:00 on working days from Monday / Friday. Your order will be delivered the next day in most cases.

3.2 I do not succeed in finishing my payment after having ordered.

You will get a message when the payment has failed.

When the payment has not succeeded we do recommend to choose another payment method. If you have replaced the order succesfully, we will cancel the first order(s).

3.3 We would like to order and pay afterwards. Is this possible?
It's not possible to pay afterwards. Please inform us, when you like to receive the invoice in advance. We will send it to you by email. After we have received the payment, the package will be delivered.
3.4 I didn't receive an invoice with my package. Why?
We deliver all packages with a packing list and a return form.
The invoice has been sent by e-mail. Please contact us if you would like another one.
4 Shipping
4.1 What are the shipping costs?

SHIPPING COSTS

Netherlands Standard - shipping 1 to 2 working days  € 5.95
     
     
     

Belgium

Standard Shipping

€6.95

Other countries Shipping costs are automatically calculated in the ordering program.  

 

4.2 I didn't receive any email with my Track & Trace code.

Order status

After placing your order you will receive a confirmation email with the details of your order. Keep this email properly. With this e-mail, you can at any time the status of your order request on the following link in your email. Click here for the status of your order, we will keep you informed of your payment and shipping status. Once your package is shipped, you will receive a new e-mail with Track & Trace code.

If you didn't receive the email, check your spam box and the email adress you used at ordering. If you still didn't receive anything, please contact us.

4.3 Is it possible tot pick up my order?

Yes you can pick up your order in our showroom. Choose 'Pick-up' as shipping method and we will reserve the products.

The adress is Glow Specialist - PLatinaweg 2 - 2544 EZ - Den Haag - The Netherlands
Open from Monday till Friday from 9.30 h to 17.30h.  

4.4 What's the time of delivery?

SHIPPING

All orders placed and paid o working days before 17.30 h are shipped the same day by us. (Except holidays)

Our carriers are doing their best to deliver the packages in the Netherlands within 1 business day after we have offered them. However, they do not guarantee this. Transporters and Glow Specialist are not liable for delays in delivery. (We deliver monday to Saturdays).

Would you like to send your package to foreign countries (E.U.), you should note with a slightly longer delivery period of 1 to 3 days.

 

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